Syllabus
Introduction to Total quality management – Philosophies and frameworks - Quality and competitiveness - Customer focus and satisfaction – Employee involvement - Continuous process improvement – Kaizen – 5S – Quality circles - Quality control tools – Poka-yoke – Quality function deployment - Failure mode effect analysis- Benchmarking - Quality costs– ISO 9000 standards – Quality audit – Statistical process control – control charts for variables and attributes – acceptance sampling – Sampling plan design – Six-Sigma: concept, DMAIC and DMADV, case studies.
Text Books
Same as Reference
References
1. D. H.Besterfiled, C. Besterfield-Michna, G. H. Besterfield, M. Besterfield-Sacre, H. Urdhwareshe, R. Urdhwareshe, Total Quality Management, Pearson Education, fifth Edition, 2018.
2. J. R. Evans and W. M. Lindsay, The Management and Control of Quality, 6th Edition, South-Western Cengage learning, 2010.
3. J. E. Ross, Total Quality Management, CRC Press, 1999.
4. E. L. Grant, Statistical Quality Control, McGraw Hill, seventh edition, 2017.
5. D. C. Montgomery, Statistical Quality Control, Wiley, sixth edition, 2010.
Course Outcomes (COs):
CO1: Apply the basic principles, tools and techniques of TQM for continuous process improvement.
CO2: Prepare and analyze various control charts and acceptance sampling plans for quality control and improvement.
CO3: Demonstrate an understanding of the use of modern methods like Six Sigma and DMAIC for quality improvement.